Because we know how important it is to get the supplies you need, we aim (but do not guarantee) to deliver all orders within two working days, although certain items such as furniture may take longer (see below). Orders placed Monday to Thursday will be delivered within the next two working days. Orders received on Friday will be delivered the following Monday OR Tuesday and orders placed at the weekend will be delivered the following Tuesday or Wednesday. Customers will be advised at time of order if this is the case. Quest Systems cannot be held responsible for any consequential loss due to late or non-delivery.
Note that oversized or bulky items may require additional delivery time and some products are delivered to customers directly by the manufacturer. Quest Systems shall endeavour to inform you of extended delivery times at the time you place your order. In any case, Quest Systems shall not be liable for any cost or damage caused by late or non-delivery of the Products. Any delay in delivery of the Products shall not give you a right to reject the Products or cancel your order. Quest Systems reserves the right to deliver the Products in instalments.
Delivery times are between 9.00 am and 5.30 pm. We cannot specify an exact time when we will deliver. The delivery driver needs to obtain a signature for all parcels. If you are unavailable to accept delivery, your order may be left with a neighbour if they are willing to sign for it.
Timescales for furniture deliveries are usually between 3 and 5 working days, although certain ranges may take up to 3-4 weeks. Please note that delivery days quoted are working days, and for some areas take longer. Also additional carriage costs may apply to these areas. For further information on carriage costs or delivery timescales, please contact Customer Services on 01-4199199. Information regarding assembly services can be found on individual furniture ranges. Please note the use of an electric screwdriver for the assembly of chairs will void your guarantee.
Delivery Charges may apply for orders under the value of €50.
Please contact your account manager for all returns on 01-4199199
A full list of our returns policy is listed on our terms and conditions